You may deposit money and manage your account in Euro.

To deposit money into your player account with a bank transfer, follow this procedure:
1. choose the deposit option “bank transfer” in the “Cashier” section;
2. based on your information, the bank details most suitable for the bank transfer will be sent to you;
3. you may then visit your bank and arrange for the transfer, carefully specifying all the details in the reason area, or you may complete the bank transfer online;
As the reason for the ban transfer, use the reference number that appears below the bank details. The deposit will only be credited to your player account if you provide these details.

To withdraw money from your player account by bank transfer, follow this procedure:
1. choose the withdrawal by “bank transfer” option in the Cashier section;
2. enter the amount you wish to withdraw;
3. enter your name and complete the form with the requested information;
4. confirm the final summary to complete the transaction.

Follow the instructions shown during the attempt to deposit. If you are not able to complete the operation with your credit card and a message appears indicating that the credit card payment has been declined due to internal security measures, choose another payment method.

CVC2 is the abbreviation for "Card Verification Code" (the control number on your credit card). You will be asked to enter this code, as a security measure, when you make international payments with a credit card, by telephone or internet.

You can freely withdraw money from your player account at any time. It is necessary, however, that all payments have been confirmed and that you have sent a valid identification document. In case of the use of a credit card you must also have sent a copy of the card, front and back, via fax, at 02 91390461, or by e-mail to banking@playmatch.eu.
At your request, the winnings can be cashed, fully or in part, according to the methods available in the “Withdrawal” area in the “Cashier” section of your Player Account.

To withdraw money from your player account with a credit card, follow this procedure:
1. choose the withdrawal “with credit card” in the cashier section;
2. enter the amount of the withdrawal;
3. enter your name and complete the form with the required information;
4. confirm the final summary to complete the transaction.

To deposit money into your player account with a credit or debit card, follow this procedure:
1. choose the deposit with “credit card” in the cashier section;
2. choose the network your card belongs to: ex: VISA or MASTERCARD;
3. choose the amount to be transferred;
4. enter the card number and period of validity;
5. confirm the final summary to complete the transaction.

Check the processing times necessary according to the method of deposit chosen. If this time period is finished, contact our customer service department and specify your user name, the deposit option chosen and a description of the possible error in the attempt to make the deposit.

For your security, and in compliance with our license conditions, we require a copy of your identification document, with photo, the first time you withdraw from your winnings. You can send us a copy via fax, or send it by e-mail.
This way we can be sure that you are of age and that you are truly the person who has requested the withdrawal and not an unauthorized third party. Be sure that the copy of the document is not too dark and that the scan is not larger than 5 MB. Please remember also to specify your username on the copy.

You can view the standard valid withdrawal limits from time to time in your account. The Company reserves the right to verify and possibly modify these withdrawal limits at any time. The winnings paid on the account can be taken into consideration for the determination of the individual limit: payouts from winnings in the past 30 days will be added to the withdrawal limit. You can also reduce your standard withdrawal limit. In this case, you set the withdrawal limit and, if necessary, it can be cancelled. Also, together with the Company, you can agree on a withdrawal limit higher than the standard limit. In this case, however, the Company reserves the right to return the limit to the standard limit at any time.

Due to internal security measures, withdrawals can be changed by our finance department.

Play Match generally sends all withdrawal requests received on weekdays to the finance department within 24 hours. The time necessary for the transfer depends on the type of payment chosen and cannot be influenced in any way by Play Match. Based on our experience, the amount requested should be available within 2-5 working days. If after this period the payment still has not been made, even though you have sent a copy of your photo-identification, contact the customer service department with your username.

Depending on where in the process your payment request is, it is possible, as an exception, to reverse the transaction. Contact our customer service department and provide your username as well as the reason you would like the payout of your winnings to be returned.

A reverse can happen for various reasons:
• Withdrawals can take place only if they come from or are going to bank accounts belonging to the holder of the player account.
• If payments are not used for the participation in our rich offer, but are requested immediately as a withdrawal, Play Match in some cases may initiate the reverse instead of allowing the withdrawal requested.
• Play Match reserves the right, in the case of payment with a credit card, to verify the credit cards in individual cases, sending a copy for verification.
• Withdrawals can be made only after the receipt of an official photo-ID.

Our Responsible Gaming policy gives you the possibility of raising the monthly limit of your account. Contact our finance service at banking@playmatch.eu and present the documentation requested, specifying the desired monthly limit. In general your request will be answered within one working day. You will be informed via e-mail on the result of our evaluation. The necessary documentation includes all attachments that can demonstrate that raising your payment limit for the desired amount is appropriate for your economic situation and does not present any type of financial problem (for example a solvency certificate issued by the credit institution).