CONTRACT FOR PARTICIPATION IN REMOTE GAMING
(here in after ‘Agreement’)
This agreement regulate the contractual relationship between Play Match Ltd (hereinafter ‘PM’) and the Customer (user).
1. Conditions
1.1 PM is a company established under the Maltese law with registered address at 2A Victoria Building, Triq l-Ghenieq, Naxxar NXR 3622 – MALTA Registration Number (Companies Act 1995): C 43071 No VAT. : MT 18664714.
1.2 PM is authorized by the Maltese Lotteries and Gaming Authority (www.lga.org.mt) under the Lotteries and Other Games Act, which enables to provide the service of remote gaming and is the holder of License Class 1 to Class 4 N.176/2004.
1.3 The purpose of this Agreement is to regulate the legal relationship between PM and the customer.
1.4 The text of this Agreement and the rules and guidelines are presented in several languages. In case of differences of interpretation, the English is always the language of reference.
2. Subject of Agreement
The purpose of this Agreement is the activation of a gaming account for participation in remote gaming through the site owned by PM, in the name of the Customer and present on the game system of PM.
Knowledge, respect and approval of this Agreement are necessary conditions for using the service. Knowledge, respect and approval of this Agreement shall take effect from the procedure of acceptance that takes place the moment the button "accept" (or "forward" or "next") is pressed.
3. Activation of Gaming Account
Following the acceptance of this agreement the client’s gaming account is activated (GAwith identification code, of a pseudonym (username) and password. Registration is permitted after the customer indicates the following minimum elements:
• Username e Password
• Declaration to be over age, by indicating the date of birth
• Customer’s name and surname
• Nationality of the customer
• Valid Email address
• Acceptance of the agreement for participation in remote gaming;
The password is known only by the customer who is responsible for sole custody and that he may change at any time.
The Customer, where appropriate, may suspend the operation of his GA.
Customer agrees that:
• PM accepts only clients who register personally and not through an intermediary;
• Failure to give complete and accurate personal data may result in the closure of the account and / or confiscation of funds;
Cannot open a GA and cannot use the services of Remote Gaming;
• Residents in Malta, United Kingdom, Holland, Turkey, Hong Kong and United States of 'America.
• if subject to judicial proceedings;
• if suffering from syndrome of gambling;
• can not deposit on the GA funds originating from illegal and / or other unauthorized activities;
• can not make deposits on the GA through a credit card which is not permitted to use;
• can not conduct criminal activities through your GA.
• can not transfer money from one GA to other GA residing in the system of PM.
4. Managing Gaming Account
4.1 On the GA the following services are enabled:
• debit of any amounts of bets placed by the Customer with registration number of the placed bet;
• crediting of any amounts won or refunded;
• crediting of payments in made by the Customer and any bonuses granted by PM through the following means of payment
• credit card (daily/monthly limit given by the card itself the amount is credited in the User account in real time);
• debit card (daily/monthly limit given by the card itself the amount is credited in the User account in real time);
• bank transfer (there are no limits the amount is credited in the User account from a minimum of 5 days to a maximum of 9 days);
• Neteller (daily/monthly limit given by the Neteller account the amount is credited in the User account in real time).
• cheque (there are no limits crediting in the User account depends on timing sending;
• any other means approved by the Authority of Malta The User can do withdrawals from his account through the following methods:
• credit card (daily limit given by the card itself the amount is credited in the User depending on his bank time);
• bank transfer (there are no limits the amount is credited in the User account from a minimum of 1 days to a maximum of 3 days);
• cheque (there are no limits crediting in the User account depends on timing sending;
• Neteller (there are no limits given by the Neteller account the amount is credited in the User account in real time).
• any other means approved by the Authority of Malta;
4.2 The User is aware that all debits and credits playing activities, bets, participations in the Games winnings, refunds, bonusbonus, deposits and withdrawals are recorded by PM and the updated balance will be immediately available to the user.
4.3. PM reserves the right to grant bonuses to the client to be used to place bets, giving information on the website or through communications sent to the addresses of the customer. Bonuses may only be used for the game and can not be collected. However any winnings from bets placed by the Customer using the bonus may be withdrawn according to the conditions described in paragraph 12.
4.4. The customer has the right to withdraw at any time amounts corresponding to winnings or refunds credited to the GA.
4.5. The balance of the GA, corresponding to the deposits, bonuses, payouts and refunds is available to the customer to play. Customer may place bets (games) for an amount of money not exceeding the available balance on the gaming account, while respecting the limits set by law.
4.6. PM may, without stating any reasons, limit the acceptable amount of each bet, and the maximum number and types of games allowed, whenever this is necessary to ensure the reliability of the players, the security of the transactions and the risk management of the site.
4.7. All remote gaming bets cannot be cancelled by the customer.
4.8. PM reserves the right to temporarily shut down the service and the GA, without notice to Customer, for operational requirements and maintenance.
4.9. By accessing the site, and after identification, the customer can check the balance updated in real time of the GA and all account movements.
4.10. The GA can be viewed and handled exclusively by the Client and / or the administration of PM for management operations and in compliance with the standards of protection of personal data.
4.11. Withdrawal of money from the GA are performed through nonautomated procedures to ensure maximum safety and to allow administrative staff to ascertain the exact identity of the payee. Payment in respect of a client is processed after a series of checks as to the veracity of the amount present in the GA and a historical analysis of the activities carried out by the customer registered in the system log.
Furthermore, it must be known at all times the true identity of the customer. Only the original holder of the GA is authorized to collect the winnings, which are not transferable. Any GA considered to violate this condition will be considered void and the original deposit will be refunded.
4.12. The User is aware that with the first withdrawal he will be required to provide the following documents:
• a copy front and back of identification document;
• a copy front and back of the card (s) for credit to deposit;
• Authorization of credit card transactions made on the GA.
5. Service costs
5.1 Except costs for telecommunication the credit of betting amounts, debit of winning amounts as well as credit of deposit amounts on the client’s GA are free of charge. The service for the updated balance and the account movement details are also cost free for the customer.
5.2 The client will be charged for reimbursement of costs incurred by PM for withdrawals, account suspension and termination of the GA.
6. Duties and responsibilities of the Customer
6.1 The customer is responsible for the information and statements provided to PM with the acceptance of the Contract and will promptly inform PM of any changes to the said details.
6.2 The customer is the unique and exclusive owner of the GA that may be neither sold nor given to third parties. Use from any third party of the GA involves full responsibility of the customer for any amount due on the GA.
6.3 PM is not liable for any damage incurred by the client and / or any third party due to the inaccuracy and / or incomplete information provided by the client himself or because of the use by a third party of the GA.
6.4 All registrations of customers who have supplied false, misleading, incomplete and not updated data, with multiple active account at a time will be considered void. Registrations obtained by fraudulent means or in bad faith to defraud PM will also be excluded.
6.5 Employees, directors, shareholders, employees or consultants of PM and their families cannot participate in the Games.
6.6 The customer can not access the service of on line gaming in public places or in private clubs of any kind in the territory of the Italian State. In the case of a GA activated or used to place bets in public places, PM will invalidate the contract and consider all bets placed null and void.
6.7 To ensure maximum safety and protect the funds of the Client the latter accepts the request for additional information and documentation, to make sure that the customer is the real owner of the GA and possessor of any credit cards or any other cards used to make deposits in the GA.
6.8 The customer agrees and authorizes PM to instruct financial companies involved in economic transactions to manage deposits and withdrawals on the GA.
6.9 The client has to verify the local laws on gambling in the country from which he is accessing the service for online gaming in order to determine any restrictions and act in conformity with the said laws.
7. Duties and responsibilities of PM
7.1 PM is responsible of the correct and immediate implementation of corresponding accounting details to the gaming transactions, and implies accounting procedures that clearly identify the origin of the funds available on the GA.
7.2 PM is responsible for the proper and immediate implementation of credits for payments received on the GA.
7.3 PM is responsible for the proper management of funds deposited in the GA.
7.4 Online gaming taxes applied by the Maltese authorities are borne by PM. PM does not report to government’s agenises winnings from their clients, therefore it’s the client’s sole responsibility to report any income from gaming activities to his / her country, where this is requested.
8. Duration of the Agreement and Termination of the Gaming Account.
8.1 This Agreement is valid and effective from the date of acceptance, and until the The expiry of the license of PM.
8.2 The Customer may terminate the contract at any time by sending a notice unless he is in debt with PM.
8.3 PM reserves the right to terminate the Agreement at any time in its sole discretion, especially for any activity which may undermine the development of PM, such as: fraud, abuse of bonuses and promotions, requests senseless and incorrect use of the software.
8.4 The GA will be closed in the case that the customer does not abide by the contract, with the right for the customer to recover any balance in the GA.
8.5 After thirty months from the date of the last transaction in the GA the contract is automatically terminated.
8.6 If after 2 months of the termination of the contract the customer has not yet withdrawn the balance, the same amount will be available for the next 2 months after which this will be forwarded to the Maltese authorities.
9. Prohibitions
9.1 It is prohibited to modify, translate, change the code, try to recreate, publish or distribute modified or upgraded versions of the Software. The license of the Software has been granted to PM that distributes it for the sole purpose of enabling remote gaming to customers. It is prohibited to reproduce the Software in any manner which enables third parties to use it for purposes other than those provided for in this Agreement. You may not transfer or export the Software in another country or use it in a prohibited manner by any law or regulation applicable.
9.2 All titles, images, graphics, photographs, animations, videos, music, audio, text and software are protected by copyright laws. Any Unauthorized reproduction or distribution is strictly prohibited.
10. Miscellaneous
10.1 Utilization of remote gaming in free trial or free mode does not entitle the customer to obtain any winnings, price or otherwise.
10.2 The customer agrees that all the games activities, and participation in games, are registered. The customer agrees that any discrepancies, disagreements, or problems of any kind must be submitted in writing by a registered letter to PM. In the absence of such notification, the Customer agrees that it is not possible to appeal against the said discrepancy, disagreement or problem and will fully reimburse the company for any claims incurred for any reason.
10.3 Play Match Ltd. reserves the right not to pay wins that are regarded as suspicious or manipulated. Legal action can be brought against any User who is guilty of manipulation and/or foul play.
10.4 PM reserves the right to take any action to prevent and investigate suspected cases of all types of fraud, collusion, money laundering activities and / or other forms of criminal activity. These cases will be reported to the relevant authorities.
10.5 PM reserves the right to withhold any payments that are suspicious or manipulated. Legal action will be taken against the perpetrators who manipulate and / or are guilty of unfair play.
10.6 If, after making a deposit, the transactions on a User's account are lower than three times the deposited amount before the request for withdrawal and it is selfevident that the User is using his/her account to transfer money from one means of payment to another without any intention to bet the deposited amount, then Play Match Ltd. reserves the right to debit 25% of the withdrawal to cover its administration costs, credit card expenses and bank charges, as well as to ask for additional documents before processing the request for withdrawal.
10.7 The customer accepts and agrees without reservation that the result of the Games will be determined by a random number generator (RNG Random Numbers Generator) certified by the Lotteries and Gaming Authority of Malta, in case of malfunction the bet will be considered void absolute and the amount of the stake returned to the player.
10.8 The maximum winning over 24 hours is € 150,000 (one hundred and fifty thousand euro) or equivalent in other currencies.
10.9 If the customer wins a considerable amount considered to be worthy of being publicized, the customer agrees to be available to participate in any event organized for publicity purposes by PM. PM reserves the right to use the name or username in any advertisement for promoting the results.
10.10 For any queries or complains the customer may contact PM at the following email address: support@playmatch.eu For any complaints and complaints against PM, please contact: complaints@lga.org.mt
11. Privacy
11.1 The Customer's personal information, provided by any means, can be used by PM to determine the suitability of the Customer to gambling, the acceptability of the bets and the maintenance of GA. The customer agrees also that he may be contacted by PM to be informed about products, services and initiatives. PM may sell, lease, or disclose information of personal identification provided by the customer to thirdparty companies in order to be informed about products, services and initiatives. PM assures that data is handled appropriately in order to ensure the security and confidentiality in accordance with Maltese Law for the processing of personal data. The Client may at any time exercise the right to amend the personal data in writing to PM.
11.2 The Client is aware that personal data information, even after the closure of the account, will remain in the PM’s data base at the disposal of the competent authorities and will not be used for any other purpose, as required by the Privacy Laws of Malta:
• L.N.153 of 2003, http://www.dataprotection.gov.mt/dbfile.aspx/ln153-2003-2003.pdf
• L.N. 522 of 2004, http://www.dataprotection.gov.mt/dbfile.aspx/LN522-2004.pdf
• L.N.109 of 2005, http://www.dataprotection.gov.mt/dbfile.aspx/LN109.pdf
• http://www.dataprotection.gov.mt/article.aspx?art=116
11.3. The User acknowledges that this website can use the "cookie" technology. Cookies can determine whether a User visits this website for the first time or he/she has already visited it, and which website sections he/she has been visiting. The cookies used neither collect any personal identification data nor provide any detail to contact the User. Moreover, they do not extract any kind of information from the User's computer. The User must be aware that some information about the use of this website is tracked, such as the number and frequency of visits to some of its sections. These data are only used collectively. They do not include any type of personal identification data.
12. Bonus and prizes
12.1 The receipt and use of promotional bonuses and / or bonus in general by the user is subject to the withdrawal limits for the said bonus from the GA in fact before you can withdraw by any means offered by the system on PM, it is necessary to control the VIP level reached and the necessary minimum volume of play, provided by the same level. As explained in the following table for each VIP level every game contributes in different percentage to achieving the volume needed to withdraw:
|
Conversion Factor
|
| VIP Level |
Knight
|
Baron
|
Count
|
Duke
|
Prince
|
King
|
| Min. Playthrough |
x30
|
x25
|
x20
|
x15
|
x10
|
x5
|
| |
|
|
|
|
|
|
| % of contribution |
%
|
%
|
%
|
%
|
%
|
%
|
| |
|
|
|
|
|
|
| Black Jack (Privee, Pro and Standard) |
25
|
25
|
25
|
25
|
100
|
100
|
| Fair Roulette (Privee, Pro and Standard) |
0
|
0
|
0
|
0
|
40
|
100
|
| American Roulette (Privee, Pro and Standard) |
0
|
0
|
0
|
0
|
40
|
100
|
| French Roulette (Privee, Pro and Standard) |
0
|
0
|
0
|
0
|
40
|
100
|
| Live Roulette (Privee) |
0
|
0
|
0
|
0
|
0
|
0
|
| Live Roulette (Standard) |
0
|
0
|
0
|
0
|
40 |
100
|
| Multi-Table Roulette |
0
|
0
|
0
|
0
|
40
|
100
|
| Aces & Faces |
100
|
100
|
100
|
100
|
100
|
100
|
| Deuces Wild |
100
|
100
|
100
|
100
|
100
|
100
|
| Jacks or Better |
100
|
100
|
100
|
100
|
100
|
100
|
| Mega Jack |
100
|
100
|
100
|
100
|
100
|
100
|
| Crime City Slot |
100
|
100
|
100
|
100
|
100
|
100
|
| Disco 80 Classic Slot |
100
|
100
|
100
|
100
|
100
|
100
|
| Disco 90 Classic Slot |
100
|
100
|
100
|
100
|
100
|
100
|
| GT Slot |
100
|
100
|
100
|
100
|
100
|
100
|
| Juicy Pin-Up |
100
|
100
|
100
|
100
|
100
|
100
|
| Olympus Classic Slot |
100
|
100
|
100
|
100
|
100
|
100
|
| Spartan Slot |
100
|
100
|
100
|
100
|
100
|
100
|
| Video Fruit |
100
|
100
|
100
|
100
|
100
|
100
|
12.2 PM reserves the right to refuse or cancel the payment of any bonus for any reason
12.3 Any taxes and costs related to any prize won will be at the expense of the client. Prizes may not be transferred, replaced or compensated with other prizes.
12.4. Employees, officers and officers of PM, any partners in the promotion or other agencies, licensees and concessionaires, affiliated partners, service providers and any other associated or affiliated companies are not allowed to participate in any bonus offer. The same conditions will apply to relatives of such persons.
12.5. If the customer makes consecutive transactions of deposit and withdrawal or applystrategies to evade the rules on bonuses, PM reserves the right to cancel the bets and close the GA.
12.6. If a client participates in strategies considered abusive by PM, PM reserves the right to terminate the GA of the Client and cancel all bonuses and games. Any loss incurred in an attempt to make an abuse of a bonus is considered nonrefundable. In cases where the GA is closed because of abuse, PM reserves, at its discretion, the right to deduct a fee equal to 25% of the deposit to cover costs of investigation and administration.
13. Changes in contract
Any amendment to this contract will be communicated to Customer in the GA. At his first log in following the amendment of the contract the customer will have to accept before entering the GA and the service of remote gaming.
14. Law and jurisdiction
14.1 This contract shall be governed and interpreted under the laws of Malta.
14.2 For anything not expressly agreed between the Client and PM in this agreement the Maltese law will apply. Any dispute regarding the interpretation, performance, effectiveness or validity of these terms and conditions will be the exclusive competence of the competent court in Malta, which will have exclusive jurisdiction in the matter.
14.3 PM reserves the right to take legal action against any customer in his country or jurisdiction.
The client agrees that he understands and accepts all the terms contained herein.
Version: 1.5 (English)
Date: 9 November 2009